Reservation Agent-RRCR Job Richmond area,BC Canada,Hospitality / Hotel / Catering

We have an exciting opportunity for a motivated, enthusiastic, and detailed oriented professional to join River Rock Casino Resort as part of the Reservation team. The Reservation Agent will be responsible for the promotion, sales and booking of hotel accommodations.

The successful candidate will be responsible for, but not limited to the following:

Responds to all communications directed to the Reservations Office

Quotes rates and reserves guest rooms

Provides travel information, local tourism information and attractions

Provides information on the resort: upcoming shows, special events and promotions

Makes every effort to promotes hotel packages including all areas of the resort

Makes every effort to cross sell and promote all Great Canadian Gaming Corporation properties

Up-sells to increase revenues

Explains all policies of the Resort.

Sends out confirmation notices; accepts payment and gives refunds

Handles group inquiries or forwards to Sales

Liaises and communicates effectively with all appropriate operational departments

Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees

Ensures compliance with licensing laws, health and safety and other statutory regulations

Performs other duties as assigned or directed

The successful candidate will demonstrate the following qualifications:

High School Diploma;
Post-Secondary hospitality or hotel education or suitable combination of education and experience

Minimum 1 year reservations experience

Ability to obtain the criminal background check

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Computer literacy in MS Office, Opera/Fidelio an asset

Serving It Right Certification or the ability to achieve a Serving It Right Certification

A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests

A willingness to learn, develop and achieve new skills for personal and professional development

A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Live GCE’s Values on the job:
Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship


Increase/decrease your Search Radius (miles)



Job Posting Language