Care Advisor; Accommodations

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

The Employee Care Advisor (Accommodations) manages employee accommodation and Return-to-Work (RTW) cases from initial assessment through implementation, monitoring, and closure. Working within a federally regulated, unionized environment and reporting to the Director, People & Culture, this role partners with employees, leaders, and internal and external stakeholders to find practical accommodation solutions that balance each employee's functional abilities with the operational requirements of the business.

• Act as a key point of contact for accommodation matters within the Employee Care function
• Manage accommodation and RTW cases end to end, from initial assessment through implementation, monitoring, and closure
• Partner with Operations, Scheduling, Training, and CATSA (Canadian Air Transport Security Authority) to confirm that proposed accommodations can be implemented effectively
• Work with Labour Relations where an accommodation intersects with a collective agreement, grievance, discipline, attendance management, or other labour relations matters
• Consult with People & Culture leadership on complex or sensitive cases
• Communicate with employees in a respectful, clear, and timely manner about accommodation requirements and next steps
• Maintain appropriate communication with unions and employee representatives
• Work with external medical, occupational health, workers' compensation, and other service providers as required
• Maintain accurate, timely, and confidential case files, including assessments, discussions, decisions, follow-ups, and accommodation plans
• Ensure medical information is stored separately and accessed only by those with a legitimate business need
• Maintain case management trackers and systems, and prepare case summaries and reports for leadership
• Support a consistent approach to accommodation across locations while assessing each employee's circumstances individually
• Contribute to training for managers and leaders on accommodation and RTW responsibilities
• Monitor trends and provide recommendations to Employee Care leadership
• Champion PASS's C.A.R.E. culture and participate in projects that improve the employee experience
• Other duties as needed

• Post-secondary education in Human Resources, Labour Relations, Disability Management, Occupational Health, Business Administration, or a related field
• A minimum of 2 to 3 years of progressive experience in Human Resources, disability management, accommodation, employee relations, attendance management, or a related field (experience in a unionized or aviation/security setting is an asset)
• Experience working with medical restrictions, functional abilities, and workplace accommodations
• Strong understanding of accommodation and RTW principles, Human Rights legislation, and the Canada Labour Code
• Experience working with collective agreements and Labour Relations
• Experience with workers' compensation and occupational health processes
• Exceptional attention to detail and organizational skills
• Proven ability to work in a fast-paced, high-volume environment
• Strong verbal and written communication skills, with the ability to adapt to different…