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Job Description & How to Apply Below
We are looking for an experienced User Support Technician to join our team in a permanent, full-time role with a hourly pay of $37. This position is crucial for managing user issues and enhancing overall system performance.
Ideal candidates will possess 2-3 years of relevant experience and a deep understanding of various computer systems. You'll engage in troubleshooting, provide training, and document procedures for future reference. Your expertise in setting up technological equipment and conducting backup operations will ensure smooth operations for all users.
Key Responsibilities:
• Control access to computer networks
• Evaluate computer and network performance
• Support users with technical difficulties
• Log and maintain problem resolution documentation
• Configure systems and install necessary software
Requirements:
• 2+ years in a technical support role
• Familiarity with ITIL, MS Active Directory, and networking
• Experience with Windows, MAC, and Linux systems
• Client-focused with strong initiative
• Clear communication and multitasking abilities
Take on this rewarding role with a focus on user satisfaction and technical excellence.
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