MarTech Specialist - Internal

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

Our Marketing department at our head office in Richmond BC currently has an opportunity for a:

As a Mar Tech Specialist, you’ll be a hands‑on technical partner to Marketing, supporting day‑to‑day execution across CRM, CMS, and other core marketing technology platforms. This role blends technical expertise with marketing strategy—building customer journeys, supporting automation, troubleshooting platforms, and helping turn marketing ideas into seamless digital experiences.

If you enjoy building and supporting digital marketing experiences using technology and data, this role offers a chance to make a direct impact in a collaborative, fast‑paced environment. As with all positions, this person embodies the core essence of the London Drugs Brand Framework by always going above and beyond the expected.

• Support Marketing through hands‑on execution and day‑to‑day technical support across Mar Tech platforms, including CRM, CMS, loyalty systems, and owned digital channels (email, website, app, SMS, and digital signage).
• Build, execute, QA, and troubleshoot customer journeys, automations, templates, and digital assets across owned channels.
• Configure platforms to support personalization, segmentation, and customer journey logic.

• Support UX/UI reviews, testing, and quality checks for customer‑facing digital experiences.
• Write, modify, and maintain code for marketing assets including email templates, CMS components, and integrations using HTML, CSS, and related technologies.
• Assist with platform integrations, data flows, and third‑party tools, following best practices for data handling and privacy.

• Work cross‑functionally with Marketing, IT, Analytics, designers, and external partners to deliver effective solutions.
• Maintain documentation, templates, and technical standards to support consistency and scalability.
• Stay current on emerging Mar Tech tools, platforms, and industry best practices, bringing forward ideas to continuously improve performance and efficiency.

• 3–5 years of experience in Mar Tech, CRM, digital production, or marketing systems roles.
• Hands‑on experience supporting marketing platforms in a campaign‑driven environment.
• Strong proficiency in HTML and CSS , with working knowledge of JavaScript and data formats such as JSON.
• Experience supporting email marketing, triggered journeys, and CRM best practices.
• Ability to translate marketing requirements into practical technical solutions, including builds, testing, and troubleshooting.
• Strong analytical and problem‑solving skills, with attention to detail in fast‑paced environments.
• Comfort working across teams and balancing multiple priorities.
• Post‑secondary education in Marketing Technology, Digital Marketing, Computer Science, or a related field—or equivalent hands‑on experience.
• Familiarity with digital standards and best practices, including accessibility, privacy, CASL, GDPR, and SEO.
• Experience in retail, loyalty, mobile app environments, or multi‑channel organizations is considered an asset.

If you are a well organized, self‑motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on‑line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.