Microsoft D365 F&O Platform Lead

Overview

White Water makes products, but at our heart, we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem‑solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers.

Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.

Interested in starting an exciting career with White Water? Apply today!

Position:
Microsoft D365 F&O Platform Lead

Shift: 40 hours, full‑time

Department: IT

Location:

Richmond, BC, Canada

Reports to:

Manager, IT Analytics & Reporting

Salary Range: ,000

White Water is seeking a Microsoft D365 F&O Platform Lead to join our IT team at our Richmond head office. In this role, you will be responsible for the overall leadership, stability, and evolution of our Microsoft Dynamics 365 Finance & Operations (ERP) platform and its supporting ecosystem.

• Platform operations & administration:
  Day‑to‑day administration of D365FO
  including security, role management, licensing and environment health.
• Triage and resolution of functional and technical issues, partnering with a technical team member who handles the ticket queue and development work.
• Manage the upgrade cycle, patches and Microsoft release wave planning.
• Maintain documentation of configurations, customizations and integrations.
• Lead D365FO
  enhancement projects across finance, procurement, engineering, and manufacturing — from requirements through go‑live.
• Identify and close gaps where manual or siloed processes can be replaced with platform capability.
• Oversee custom development, reporting and integration work directing the technical developer and/or external partners.
• Support a broader digital transformation agenda toward data‑driven processes.
• Build relationships with stakeholders through demonstration of the tangible value our ERP investment brings.
• Be the internal advocate and trusted voice for ERP adoption across the organization from the shop floor to the executive team.
• Run user training, onboarding and change communications for new capabilities.
• Translate business needs into platform solutions, and platform capabilities into business language.

• Background in engineer‑to‑order, project‑based manufacturing or construction environments is an asset.
• 5+ years relevant experience working with D365FO
  in a hands‑on functional or platform role is a must.
• Proven track record running ERP projects or implementations, not just support.
• Deep understanding of ERP‑related business processes order management, procurement, manufacturing, finance is required.
• Strong communicator who is equally comfortable presenting to a VP and troubleshooting with an end user.
• Experience managing or mentoring a technical team member or external developer is an asset.
• Familiarity with Power Platform, Power
  
  BI or Azure integrations in a D365 context is an asset.
• Experience navigating Process Change Management (the People side of change) is an asset.
• Must be legally eligible to work in Canada.

• Platform operations are stable, documented and proactively managed.
• At least one meaningful improvement project delivered with measurable business impact.
• A growing cohort of stakeholders who trust the platform and see it as an asset.
• A clear roadmap for what comes next, with exec buy‑in.

• Accountability – We do what we say.
• Collaboration – We work well together.
• Customer Focus – We know and respond to our customers.
• Communication – We listen to and understand each other.
• Authenticity – We are honest and trust each other.
• Resilience – We deal effectively with pressure, are persistent and optimistic.
• Flexibility & Adaptability – We are willing and able to respond to changing circumstances.

White Water is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.

We thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult. Please know we are grateful for your interest.