MarTech and Loyalty Specialist - Internal

Overview

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

Our Marketing department at our head office in Richmond BC currently has an opportunity for a:

Mar Tech and Loyalty Specialist

As a Mar Tech and Loyalty Specialist, you’ll support the development and optimization of our digital platforms—including website, app, and owned technologies—to deliver seamless, customer-led experiences. You’ll play a key role in enhancing loyalty program communications, managing CRM journeys, and integrating marketing technologies across our ecosystem.

As with all positions, this person embodies the core essence of the London Drugs Brand Framework by always going above and beyond the expected.

• Develop and implement content and templates across ecommerce, loyalty, pharmacy, and app platforms
• Apply UX/UI best practices to improve customer journeys and digital engagement
• Conduct quality assurance tests and end-user reviews for website releases
• Execute loyalty program communications via email, SMS, and app push notifications
• Manage CRM-driven campaigns and customer journeys using platforms like Microsoft D365
• Schedule, proof, and deploy digital assets across owned platforms
• Maintain documentation for wireframes, brand standards, and layouts
• Collaborate on tech stack integrations (owned and third-party)
• Advance email automation, triggers, and segmentation strategies
• Ensure secure migration and handling of personally identifiable information (PII)
• Stay current with web technologies including HTML5, XML, JSON, CSS, and Java Script

• 3+ years of experience in web production, digital marketing, or graphic design
• Post-secondary education in Marketing, Graphic Arts, or related field
• Strong communication and stakeholder engagement skills
• Proficiency in HTML, CSS, and Adobe Creative Suite (or similar)
• Experience with CRM platforms and customer journey execution
• Knowledge of Microsoft D365 Marketing (Customer Insights) preferred
• Familiarity with CASL and SEO best practices, GDPR is an asset
• Portfolio showcasing past work or design materials

If you are a well organized, self-motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.