Audio Visual Designer

Not just a job - a community - a partnership - a team. As a rapidly growing corporate subdivision of London Drugs, TLD has been a leader in Corporate IT and AV solutions in Western Canada for over 40 years. Providing an exceptional IT portfolio and dynamic AV solutions we deliver a uniquely integrated technology offering to our business clients. We strive to always provide expertise in IT and AV fields in one source, with the best technology solutions for our customers.

We have a distinctive, integrated group of professionals; from account managers, inside sales support, project managers, designers, technicians, engineers, help desk service coordinators, logistics and more – we succeed as a team.

We are seeking innovative, customer focused people to join our team. Our offices are located in Richmond, BC, but we are open to offering this position remotely for the right candidate.

The responsibility of this role is to be a lead senior designer for our commercial projects. This includes providing support to the sales team and our AV team to design, price, and develop solutions for our clients. This role requires a thorough understanding of AV design components to gather customer requirements and design solutions. You will interface with clients to determine their needs and provide solutions, ensuring satisfaction to the client, the deliverability of the solution and the profitability of that design.

The secondary function of this role is to support programming in‑house when possible and to guide TLD in becoming more capable in this area of design implementation.

Employees will be scheduled 40 hours per week with flexibility to work evenings and weekends to meet project requirements and timelines.

• Prepare detailed designs for implementing or upgrading complex systems.
• Deliver designs on time, within the project budget, and maintain high quality.
• Produce and provide documentation for Statements of Work (SOW), design submittals, project proposals, and project design updates.
• Support TLD Account Managers and Management in presales activities.
• Provide research and input for project proposals and opportunities.
• Maintain well‑organized client files, technical journals, and other job‑related reports and communications, including weekly updates and conferences, using customer relationship management tools.
• Consult with the service team and contractors to ensure efficient and accurate deployment of designs.
• Conduct regular on‑site quality checks of designs being implemented.
• Support the service team and contractors to ensure correct installation and deployment of designs.
• Coordinate with the sales, services, and operational divisions of TLD to ensure timely delivery of technical support and services to TLD clients.
• Track activities accurately and promptly using TLD's tools and procedures.
• Attend and participate in seminars, trade shows, and other educational opportunities as required by TLD.
• Be available for out‑of‑town travel to meet or provide support and services to clients.
• Work consistently to improve TLD’s relationship with clients, including joint and in‑person meetings with Account Managers and Systems Engineers.
• Participate in vendor training as required.
• Maintain company ticketing and project update tools promptly.
• Actively participate in ways to improve AV projects and implementations with the goals of client satisfaction and business profitability.

• Excellent written and verbal communication skills.
• Strong AV design capabilities and able to design a wide range of AV solutions.
• Meticulous in designing, integrating, deploying, and testing systems.
• Simplifies and breaks down complex problems into practical solutions.
• Strong document management skills for scope of work, proposals, and design/programming files.
• Effectively prioritizes work and manages multiple design projects concurrently.
• Adapts easily to change.
• Strong analytical and strategic thinking skills.
• Works quickly and accurately under pressure.
• Collaborates effectively with all levels of staff internally and externally.
• Supports proposal development with a focus on resource utilization, manufacturer products, and project costs to…