Enterprise Technical Support Specialist Hill

Elevate your career as a Senior Enterprise Technical Support Specialist in Richmond Hill, ON. This hybrid role emphasizes troubleshooting complex issues for enterprise-level clients and providing exceptional application support.

We are seeking an experienced professional for a long-term contract focused on resolving technical challenges. Collaborate with multiple teams while delivering top-tier support. You will leverage your skills in application support to tackle critical issues efficiently and effectively.

Key Responsibilities:

• Provide advanced technical support for ECM and enterprise solutions

• Troubleshoot complex issues across client environments

• Manage incidents from diagnosis to resolution

• Collaborate with teams for root cause analysis

• Create and maintain extensive technical documentation

Requirements:

• 5+ years in Technical Support or related field

• Expertise in Windows and Linux server environments

• Experience with Tomcat, IIS, and database systems

• Robust SQL troubleshooting skills with network understanding

• Excellent communication and problem-solving abilities

Utilize your technical expertise and client support skills to make a significant impact in this essential role.
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