Manager, Learning and Development

Looking for an opportunity to make a real impact? We’re currently recruiting for a Manager, Learning and Development to join our amazing team of talented employees. This role will support our Canadian markets, so we are seeking a candidate based in Canada.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

The Manager, Learning and Development is responsible for implementing strategic plans, programs, tools and learning initiatives that support Boston Pizza restaurants across Canada. Their goal is to ensure franchisees and restaurant teams are equipped with the knowledge, skills and resources needed to deliver an exceptional guest experience.

In this capacity, the Manager, Learning and Development collaborates with cross functional partners, franchisees and restaurant teams to support the development and execution of standards, procedures and programs throughout the system.

In this role, you will be expected to:

• Develop, design, implement and maintain training programs and resources that support restaurant operations, including instructor led, virtual and self-directed learning. This includes participant guides, facilitator guides, videos, job aids and other learning materials.
• Manage and support Boston Pizza's Learning Management System, including course administration, learning paths, reporting, user management, content maintenance, system enhancements and ongoing support for restaurant users.
• Lead or support cross-functional learning and development initiatives, including onboarding, staff & manager training, restaurant initiatives and system wide rollouts. Evaluate program effectiveness through field feedback, operational insights, learner data and industry best practices to drive continuous improvement.
• Serve as a key contact for learning and development inquiries by managing support platforms and inboxes, providing timely guidance, issue resolution and escalation to ensure alignment across teams.

• You have a post-secondary degree or diploma, preferably in Learning & Development, Adult Education, Business Administration, Human Resources, Hospitality or a related field.
• You have 2–4 years of experience in learning & development, training, operations, or a related role.
• You have experience supporting program execution, developing training or communication materials, and coordinating projects or initiatives.
• You may have experience in restaurant or hospitality operations, or familiarity with franchise environments, field support structures, or multi‑location training.
• You are proficient in Microsoft Office Suite (Excel, PowerPoint, Teams).
• You may have experience with creative tools (e.g., Adobe Creative Cloud) and a background in graphic design or content creation.
• You are familiar with learning management systems, communication tools, and system-based workflows.
• You are comfortable learning and applying emerging tools, including AI supported content creation, video creation, image editing, translation support, and process automation. (e.g., video editing tools, written content tools, etc.)
• You have strong written and verbal communication skills, with the ability to create clear, engaging training and communication materials.
• You are highly organized with the ability to manage multiple priorities, coordinate projects, and support execution in a fast-paced environment.
• You have strong relationship-building skills with the ability to work cross-functionally and support/facilitate meetings, presentations, and training sessions.
• You are self-motivated, adaptable, and able to thrive in a fast-paced environment.
• You work well independently and collaboratively, with a proactive and responsive approach to supporting others.
• You are curious and detail-oriented, with the ability to turn insights into practical improvements.
• You are willing and able to travel, including supporting in-market (on-site) activities and training.

• We’re a strong Canadian…