Tier 1 Deskside Support Analyst

Join a vital IT team as a Tier 1 Deskside Support Analyst, providing essential technical assistance to users. This six-month role offers flexible support hours and a pay rate of $28–$36 per hour.

In this position, you will offer first-level support to end users across the organization. Collaborating through diverse platforms such as phone, email, and remote tools, your primary focus will be troubleshooting hardware, software, and access issues. The ability to expertly manage service requests, while ensuring superior customer service, is crucial for success in this role.

Key Responsibilities:

• Provide first-level technical support via multiple channels

• Log and manage incidents and service requests efficiently

• Troubleshoot desktops, laptops, and software application issues

• Support Microsoft Windows, Active Directory, SCCM, and Microsoft 365

• Create support documentation and participate in IT projects

Requirements:

• Diploma or Degree in IT or related field

• Minimum 1 year in Help Desk or Deskside Support

• Experience supporting users through various channels

• Strong troubleshooting and communication skills

• Must meet eligibility for security clearance

Elevate your career in IT support with a focus on exceptional service delivery.
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