IT Deskside Support Analyst

Be essential as an IT Deskside Support Analyst, delivering first-level support for technical issues within the organization. This six-month position pays between $28–$36 per hour based on experience.

In this role, you will troubleshoot and resolve technical problems across desktops, software applications, and user access. Your mission includes sustaining high standards of customer service while managing incidents through various platforms. Engaging with technologies such as Microsoft Windows and SCCM, you’ll play a critical part in supporting users and maintaining service efficiency.

Key Responsibilities:

• Provide technical support through phone, email, and remote tools

• Manage and log incidents within the ticketing system

• Troubleshoot software, hardware, and access-related issues

• Facilitate support for Microsoft 365 and Active Directory

• Generate and update support documentation regularly

Requirements:

• IT Diploma or Degree preferred

• At least 1 year of Help Desk/Deskside Support experience

• Proficient in Microsoft technologies and support

• Strong communication and customer service skills

• Must meet security clearance eligibility requirements

Deliver top-notch IT support while building your career as a Deskside Support Analyst.
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