IT Support Level 2 Technician

Position: IT Support Level 2 Technician Role
Step into the IT Support Level 2 Technician role at MSP Corp, where you will be integral in solving technical challenges for our clients. Work onsite and provide exceptional service to end-users.

As a vital member of the MSP Corp team, this role focuses on resolving intricate IT issues and collaborating across teams for seamless operations. Expect to engage in on-call support while supporting a diverse range of technologies. Your expertise in troubleshooting and customer service will contribute significantly to our mission.

Key Responsibilities:

• Provide comprehensive support for client technological issues

• Troubleshoot and resolve operating system problems

• Manage networking and server hardware effectively

• Support client hardware and virtualization platforms

• Maintain accurate ticket resolution documentation

Requirements:

• 2-3 years experience at a Managed Service Provider

• Solid knowledge of IT security practices

• Experience with Microsoft 365 and Azure

• Excellent analytical and troubleshooting skills

• Proficiency in using Connect Wise or similar systems

Bring your drive for technology and customer-centric approach to MSP Corp, enhancing our services.
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