User Support Technician BC

Elevate your IT career at a location in Richmond, BC as a User Support Technician. Provide enterprise-level support with expertise in Microsoft 365 and network infrastructure.

This role requires a minimum of 2–3 years of progressive experience in IT support and administration. You will manage network functions, respond to user issues, and contribute to system improvements. Proficiency in technologies such as Microsoft 365, SharePoint, and cybersecurity principles is essential for success.

Key Responsibilities:

• Provide user access to computer networks

• Report on system and network performance

• Resolve users' computer difficulties promptly

• Consult technical manuals to devise solutions

• Maintain a log of problems and solutions for analysis

Requirements:

• Minimum 2–3 years IT support experience

• Expertise in Microsoft 365, Intune, Azure AD

• Strong understanding of network infrastructure

• Knowledge of cybersecurity and ITIL management

• Excellent written and verbal communication skills

Utilize your IT skills and experience in this vital position supporting user needs in Richmond.
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