Secure IT Help Desk Tech - All Levels

At Janicki Industries, we turn complex ideas into real-world solutions through advanced engineering and manufacturing. Our teams design and build innovative structures, tooling, and systems that support industries including aerospace, space, defense, marine, and architecture.

Across every role, from engineers and technicians to operations and support teams, our people help solve challenging problems, push the limits of design and manufacturing, and create solutions that make a lasting impact.

This position is located onsite in Hamilton, Washington State.

POSITION DESCRIPTION

Perform general IT support in secure environments. Helps Janicki employees with computing and communication problems related to computers, phones, printers, applications, server/networking configuration, and hardware.
An active security clearance is preferred.

ROLES & RESPONSIBILITIES

• Identifies, researches, and resolves technical problems of varying complexity
• Installs and troubleshoots computer hardware and peripherals
• Assists with maintaining hardware labeling and inventory
• Responds promptly to requests for technical support
• Patiently communicates with employees across the company
• Documents, tracks, and monitors work using applicable systems and tools
• Travels to various Janicki locations to provide on-site assistance as needed
• May coordinate with other teams or departments to resolve user problems
• May train, coach, and assist less experienced team members
• Must work well under pressure, meeting and completing multiple deadlines
• Assists with preparing for annual inspections
• Must become familiar with National Institute of Standards and Technology manuals 800-171 and 800-53
• Must maintain a DoD 8570.01 Certification
• May be required to travel within the continental U.S.
• Must be at work on time and maintain good attendance. This is a condition of employment and is an essential function of the job
• Performs other duties as assigned

The Help Desk Technician has three levels of competency to be determined by performance, certifications, and supervisor discretion:

LEVEL I:

LEVEL II:

LEVEL III:

Basic understanding of IT support and security

No experience with Janicki systems

Uses client image and software deployment

Eager to expand technical capabilities

Eager to learn and apply our preferred processes and solutions

Intermediate understanding of IT support and security

Some experience with Janicki systems

Help modify packages for client image and software deployment

Ability to train newer teammates

Identifies potential follow-up tasks while resolving issues and helps resolve them

Intermediate understanding of computer networking and security

Familiar with most Janicki systems and their owners

Administers client image and software deployment

Help train newer teammates

Proactively identifies opportunities for improvement in the computing environment; may lead projects to resolve

BASIC QUALIFICATIONS

• Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3)
• This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program

EDUCATION/EXPERIENCE

• Associate degree required; equivalent combination of education, experience, and industry certifications will be considered. Must have strong customer service skills and proficient oral and written communication skills in the English language
• Must be proficient working with Windows OS, common applications like Microsoft Office, and PC hardware (A+ certification level)
• Must have a basic understanding of computer networking and security
• Must obtain CompTIA’s Security+ certification within 6-months of hire
• Must be willing to participate in an after-hours, on-call rotation for responding to IT emergencies
• Must be accommodating and flexible while maintaining priorities
• Must be able to work well independently and under pressure

DETAILED WAGE INFORMATION

Wage range for this role is between $20 - $40, plus…