Secure IT Help Desk Tech - All Levels Job Richmond area,BC Canada,IT/Tech

At Janicki Industries, we turn complex ideas into real-world solutions through advanced engineering and manufacturing. Our teams design and build innovative structures, tooling, and systems that support industries including aerospace, space, defense, marine, and architecture.

Across every role, from engineers and technicians to operations and support teams, our people help solve challenging problems, push the limits of design and manufacturing, and create solutions that make a lasting impact.

This position is located onsite in Hamilton, Washington State. Position Description

Perform general IT support in secure environments. Helps Janicki employees with computing and communication problems related to computers, phones, printers, applications, server/networking configuration, and hardware.

An active security clearance is required.

Roles & Responsibilities

Identifies, researches, and resolves technical problems of varying complexity
Installs and troubleshoots computer hardware and peripherals
Assists with maintaining hardware labeling and inventory
Responds promptly to requests for technical support
Patiently communicates with employees across the company
Documents, tracks, and monitors work using applicable systems and tools
Travels to various Janicki locations to provide on-site assistance as needed
May coordinate with other teams or departments to resolve user problems
May train, coach, and assist less experienced team members
Must work well under pressure, meeting and completing multiple deadlines
Assists with preparing for annual inspections
Must become familiar with National Institute of Standards and Technology manuals 800-171 and 800-53
Must maintain a DoD 8570.01 Certification
May be required to travel within the continental U.S.
Must be at work on time and maintain good attendance. This is a condition of employment and is an essential function of the job
Performs other duties as assigned

The Help Desk Technician has three levels of competency to be determined by performance, certifications, and supervisor discretion:

Level i

Basic understanding of IT support and security

No experience with Janicki systems

Uses client image and software deployment

Eager to expand technical capabilities

Eager to learn and apply our preferred processes and solutions

LEVEL II:

Intermediate understanding of IT support and security

Some experience with Janicki systems

Help modify packages for client image and software deployment

Ability to train newer teammates

Identifies potential follow-up tasks while resolving issues and helps resolve them

Intermediate understanding of computer networking and security

Familiar with most Janicki systems and their owners

Administers client image and software deployment

Help train newer teammates

Proactively identifies opportunities for improvement in the computing environment; may lead projects to resolve

Level Iii