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Job Description & How to Apply Below
Want to use your technical expertise to build an IT career with a difference? We're looking for an experienced Support Analyst I to provide first-level business and technical support to internal customers through phone, email, and in-person assistance.
This is a temporary role for 18-months
How you'll make a difference
As a Support Analyst I at WorkSafeBC, you'll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.
Where you'll work
At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.
What you'll do
Resolve problems and liaise with customers to find ways to continually improve services and processes, and keep customers informed on their problem status/resolution
Troubleshoot issues and make decisions to assess customer priority and impact, and elevate issues to senior support if required
Gather customer needs, provide consultations, educate, and record all interactions in the designated tracking tools
Provide administrative support for hardware/software procurement, service catalogue maintenance, ordering supplies, monitoring photocopiers/printers, and overseeing the laptop/PC viewer loaner pool
Assist in projects, work assignments, and evaluations to improve the service and operation of Customer Support Services
Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.
Is this a good fit for you?
Maintain a professional and positive attitude while managing challenging situations and customer interactions
Diagnose and troubleshoot problems in a computer support environment, and provide appropriate and timely solutions
Gather relevant information from others by using active listening techniques and reading and interpreting written information
Provide general knowledge of internet and intranet concepts
Employ knowledge of mobile hardware, software, and components, as well as PC desktop software (e.g., word processing, spreadsheet, database, graphics)
Apply working knowledge of help desk tools, processes, as well as problem management processes and systems
Identify, prioritize, and perform work activities based on the changing needs of the work environment
Clearly compose and deliver verbal and written information for technical and non-technical audiences to convey, explain, and educate customers on technical information and products
This position requires regular and punctual attendance.
Your background and experience
Diploma in Computer Science, STEM (Science, Technology, Engineering, Math) or related discipline.
A minimum of 2 year of related work experience in one or more of the following areas: customer service, technical support, education, systems planning, knowledge management, or other related fields of business and technology.
We'll consider an equivalent combination of education and experience.
Important to know
Consent to a criminal record check Successfully meet two different criminal record clearances, one of which meets the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults. Or successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
Confirm you're legally entitled to work in Canada
Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a…
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