Support Engineer for Product Development Projects

Take on a challenging role as a Support Engineer at Progressive Automations, focusing on product validation and technical assistance. Your skills will directly enhance customer satisfaction through effective troubleshooting and support.

In this position, you'll be primarily responsible for providing technical support through phone calls, managing escalated issues, and performing RMA inspections. You will also contribute to the R&D team’s initiatives for new product developments and testing, ensuring all products are market ready.

Key Responsibilities:

• Provide customer technical support via phone troubleshooting

• Manage complex escalations and RMA inspections

• Support assembly and testing of various components

• Plan and execute comprehensive product testing

• Validate technical documentation through rigorous testing

Requirements:

• Diploma or Bachelor’s in relevant engineering       field

• Strong customer-focused communication

• Experience with mechanical and electrical troubleshooting

• Knowledge of automated testing setups

• Organized approach to documentation and processes

Enhance product quality and customer engagement at Progressive Automations.
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