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Job Description & How to Apply Below
As a Team Lead, you will be responsible for guiding your team while ensuring high-quality technical support. Your tasks include troubleshooting returned communications equipment and providing vital training to users. You will collaborate across departments to address challenges and improve procedures that enhance overall customer experience.
Key Responsibilities:
• Supervise customer service operations efficiently
• Lead troubleshooting and repair activities of systems
• Conduct training sessions for staff and clients
• Utilize ticketing software for effective support tracking
• Analyze data to enhance service efficiency
Requirements:
• Electronics or related field Diploma/Degree
• At least 5 years in technical support
• Minimum of 2 years in a supervisory capacity
• Excellent troubleshooting abilities in RF and electronics
• Familiarity with satellite communication systems
Be a driving force in Norsat's mission to provide outstanding communication solutions.
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