Lead Customer Service Engineer Role

Take charge as a Lead Customer Service Engineer with Norsat International Inc., specializing in satellite communication systems and client support strategies. This predominantly hands-on role demands strong technical acumen and customer interaction.

As a Team Lead, you will be responsible for guiding your team while ensuring high-quality technical support. Your tasks include troubleshooting returned communications equipment and providing vital training to users. You will collaborate across departments to address challenges and improve procedures that enhance overall customer experience.

Key Responsibilities:

• Supervise customer service operations efficiently

• Lead troubleshooting and repair activities of systems

• Conduct training sessions for staff and clients

• Utilize ticketing software for effective support tracking

• Analyze data to enhance service efficiency

Requirements:

• Electronics or related field Diploma/Degree

• At least 5 years in technical support

• Minimum of 2 years in a supervisory capacity

• Excellent troubleshooting abilities in RF and electronics

• Familiarity with satellite communication systems

Be a driving force in Norsat's mission to provide outstanding communication solutions.
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