D365 F&O Functional Analyst

White Water makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers.

Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.

Position: D365 F&O Functional Analyst

Shift: 40 hours | Full-time

Department: IT

Location: Richmond, BC, Canada (HQ relocating to Vancouver in 2027)

Reports to: Manager, IT Analytics & Reporting

Reporting to the Manager, IT Analytics & Reporting, the D365 F&O Functional Analyst plays a key role focused on the day-to-day operation, configuration and ongoing support of our Microsoft Dynamics 365 Finance & Operations (ERP) platform. This is 4 days on-site role and has no direct reports.

• Platform operations & administration
• Day-to-day administration of D365 F&O including security, role management, licensing and environment health
• Help coordinate the two Microsoft release-wave upgrades each year — scheduling, regression testing with the business, and validation before cutover
• Monitor environment health
• Maintain documentation of configurations, integrations and standard operating procedures
• Functional configuration & support
• Configure and support core modules — finance, procurement, inventory and warehouse, production control and project management
• Run and triage the support ticket queue
• Master data governance — helping the business maintain and monitor master data according to established standards
• Deliver enhancement work from requirements through go-live
• Gather and document requirements, then confirm them back with the business
• Maintain and extend our existing Power BI reports built on D365 F&O data
• Build straightforward new reports and dashboards in response to business requests
• Investigate and resolve reporting discrepancies, working back to the underlying ERP data
• Users & communication
• Run user training and onboarding as new capabilities go live
• Provide clear, timely status updates to the program lead and stakeholders
• Translate business needs into platform terms, and platform behavior into business language

• 3+ years hands-on with D365 F&O in a functional analyst, administrator or support role
• Platform administration experience — security and role management, licensing, environment health, patching and release waves
• Functional configuration and support experience across core modules
• Master data requirements — parts, BOMs, customer, vendor and accounting masters
• A track record of delivering work to deadlines, time estimates, user buy-in and adoption.
• Ticket-queue discipline — efficiently run and triage a support load
• Data Management – understanding of ERP data structure and data entities
• Basic to intermediate Power BI — creates, maintains and extends reports
• Clear user-facing communication — requirements gathering, training and status updates

• Manufacturing or engineer-to-order industry background
• Light X++ or similar exposure — enough to converse with a developer, not to develop
• Data integration and interface familiarity, particularly ERP-to-BI
• Exposure to CM2, ISO 9001 or other structured quality assurance protocol
• Familiar with Excel Add-ins and VBA
• Familiar with Power Automate

• Platform administration is routine, documented and predictable
• The support queue is triaged and current, with response and resolution times trending down
• Assigned enhancement work lands on schedule and is adopted by users
• Master data is maintained to standard and trusted by the business
• Users come to you first with D365 questions, and get consistent answers
• Strong analytical skills and ability to research technical solutions.
• High attention to detail and commitment to quality.
• Ability to manage priorities, make informed decisions, and work with minimal supervision.
• Effe…