Technical Support Engineer – Wireless Coverage & DAS

We are seeking a highly skilled  Technical Support Engineer  specializing in  Distributed Antenna Systems (DAS) and Wireless Coverage Solutions . In this role, you will serve as the primary technical point of contact for troubleshooting, optimizing, and maintaining in-building wireless coverage infrastructure. You will support field technicians, enterprise customers, and carrier partners to resolve complex RF (Radio Frequency) and hardware issues.

Due to our global presence, this on-site role requires the flexibility to occasionally support international teams during early morning or late evening hours.

Key Responsibilities:

Tier 2/3 Technical Support:  Provide advanced technical troubleshooting and diagnostic support for active (eCPRI and CPRI), passive, and hybrid DAS platforms, and repeater systems.

RF Optimization & Troubleshooting:  Analyze RF data, sweep test results (VSWR, Return Loss), and PIM (Passive Intermodulation) profiles to isolate and resolve signal degradation or coverage gaps.

Hardware & Software Diagnostics:  Troubleshoot headend equipment (BIUs, POIs), master units, remote units, and fiber optic transport systems. Assist with remote firmware upgrades and configuration changes.

Commissioning Support:  Guide field engineers and integration partners through the remote commissioning, testing, and acceptance processes for new DAS deployments.

International Coordination:  Join scheduled conference calls and technical bridge lines with global vendors, engineering teams, and carrier partners outside of standard local business hours.

Documentation & Knowledge Base:  Document all support cases, system configurations, and resolution steps in the ticketing system. Create technical support notes and troubleshooting guides for internal use.

Qualifications:

Domain Expertise:  3+ years of hands-on experience in technical support, commissioning, or field engineering specifically focused on  In-Building Wireless, Cellular Coverage, and DAS infrastructure .

OEM

Certifications:

Prior certification or deep working knowledge of major DAS vendor equipment (e.g., Comm Scope ERA/ION-M, Corning ONE, JMA Wireless, Solid, Advanced RF) is highly preferred.

RF Knowledge:  Solid understanding of RF fundamentals, link budgets, fiber optics, and cellular technologies (4G LTE, 5G , CBRS).

Diagnostic Tools:  Familiarity with RF test equipment, including spectrum analyzers, cable/antenna analyzers (Anritsu, Viavi), and PIM testers.

Schedule &

Location:

Ability to work full-time  on-site at our office , with the flexibility to occasionally adjust hours for early or late international project alignments.

Problem-Solving & Communication:  Strong analytical skills with the ability to articulate complex technical solutions to both engineers and non-technical stakeholders.

Salary Range: C $70K-110K

Thank you, and we look forward to hearing from you!