Head of SaaS Operations

## Head of SaaS Operations Apply:
Remote:
United States Remote:
Canada Remote:
Full time:
Posted Today:
JR2341
** ABOUT TEMENOS
**** Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.*
* ** VALUES*
* ** Care about transforming the Banking landscape.
**** Commit to being part of an exciting culture and product evolving within the financial industry.
**** Collaborate effectively and proactively with teams within or outside Temenos.
**** Challenge yourself to be ambitious and achieve your individual as well as the company targets.*
* ** THE ROLE
** As Regional Operations Lead for Regions Bank, you will be the single operational owner for the account through go-live and into steady-state service. You will provide one clear point of accountability for the client, coordinate the Temenos account team and mobilise the wider organisation to resolve issues quickly, anticipate emerging risks and build customer trust.

The immediate priority is to lead the day-to-day operating rhythm around go-live, including an “operate as if live” dress rehearsal and a coordinated swarm model for critical issues. You will connect customer-facing leadership with the right SaaS, application, data and infrastructure expertise, ensuring that ownership remains clear while technical specialists provide the necessary depth.  As the account stabilises, the role is intended to codify a repeatable operating playbook and provide a foundation for scaling the model across the Americas.

The wider Americas remit is a direction of travel and not yet a committed mandate.
** OPPORTUNITIES*
* ** Customer and Operational Leadership*
* * Act as the named operational owner and primary day-to-day customer contact for Regions Bank, replacing fragmented ticket ownership with clear accountability.
* Lead the customer-facing operating rhythm through go-live and stabilisation, with a strong focus on judgement, structure, transparency and trust.
* Keep operational issues at the appropriate working level by driving timely decisions, clear escalation and coordinated execution.
* Anticipate the next operational risk, communicate early and enable the client and Temenos teams to act before service is affected.
* Go-live and Service Readiness
* Own day-to-day readiness through go-live, including an “operate as if live” dress rehearsal before the production date.
* Establish a fast, coordinated swarm response for critical issues, bringing together the right operational and technical resources.
* Drive closure of material operational gaps, including proactive “yellow” monitoring, engineering coverage aligned to US hours, deeper root-cause reviews and greater deployment automation.
* Ensure actions, risks, dependencies and decisions are tracked visibly so that nothing is lost between teams.  
** End-to-end Ecosystem Ownership*
* * Build a working understanding of the broad integration landscape between Regions and the Temenos core.
* Rapidly triage whether an issue sits within Temenos, the application, data, infrastructure or the wider ecosystem, and route it to the accountable team.
* Navigate the Temenos organisation effectively, removing internal barriers and maintaining momentum across matrixed teams.
* Account Team Leadership
* Lead and coordinate the Regions-facing account team, creating one joined-up plan and one clear client narrative.
* Partner with technical…