Customer Support Specialist at Norsat

Join Norsat International Inc. as a Customer Support Specialist, responsible for providing top-tier technical support for satellite communications and microwave technologies. This on-site role emphasizes customer interaction and technical documentation.

You will assist customers throughout the product lifecycle, ensuring effective communication and quick problem resolution. This position is perfect for early-career professionals with an education in Electronics or Telecommunications. Work alongside experienced teams to drive quality and customer satisfaction.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries

• Maintain and update product support documentation

• Troubleshoot and resolve technical issues efficiently

• Track customer requests in the ticketing system

• Conduct training for customers and internal staff

Requirements:

• Diploma or Bachelor’s in a relevant field

• At least 1 year of customer support experience

• Strong analytical and troubleshooting capabilities

• Excellent written and verbal communication skills

• Familiar with RF and microwave technologies is a plus

Utilize your technical support skills and passion for customer service in this critical role at Norsat International Inc.