System Support Technologist - Help Desk

Kwantlen Polytechnic University (KPU) is Canada's only polytechnic university, proudly serving the South Fraser region for more than 40 years. With campuses in Surrey, Richmond, Langley, and Cloverdale, KPU is deeply connected to the communities it serves and to the diverse cultures, backgrounds, and lived experiences of its students. Through academic excellence, applied learning, innovation, and strong industry and community partnerships, KPU prepares students for meaningful futures.

As an open-access university, KPU is powered by the people who live and work here. We believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity, inclusion, reconciliation, and respectful relationships. As one of BC's Top Employers, KPU is dedicated to fostering a supportive, inclusive, and engaged workplace where employees feel valued, connected to purpose, and empowered to make an impact.

We invite you to explore your next career opportunity at KPU and discover how your work can contribute to a university where thought truly meets action.

Competition : 4827 Internal Closing Date: October 11, 2026 External Closing Date: Open Until Filled # of Openings:1
* Salary Information:12 - BCGEU Pay Grid - $32.94 to $36.78 per hour Employment Type: Temporary Full Time Workplace Type: On-Site Travel Frequency: Occasional travel between campuses is required.
Employee Group: Support Staff (BC General Employees Union)
Days of Work (BCGEU): Monday, Tuesday, Wednesday, Thursday, Friday Hours of Work (BCGEU): 9:00am - 5:00pm Hours per Week (BCGEU): 35

We are currently seeking a Systems Support Technologist - Help Desk to join our Information Technology (IT) team.

To provide computer support services to students and employee users of Kwantlen University College systems.

• Completion of a Computer Systems Technology diploma or equivalent.
• Minimum of 2 years' experience working on a computer support service desk using remote control and basic monitoring systems.
• Minimum of 2 years' experience in identifying, analyzing, diagnosing and resolving complex problems over the phone.
• Minimum of 2 years' experience in using a technology service management system in an ITIL environment.
• Proven ability to work in a customer focused computer support service center.
• 3 years' experience in providing on-site computer desktop and peripheral support including printers, data projectors, laptops, tablets and smart phones.

• Proven superior customer service skills.
• Working knowledge of Exchange, Active Directory and SharePoint.
• Thorough knowledge of ITIL incident and request management.
• Thorough knowledge of Microsoft Windows operating systems.
• Thorough knowledge of standard desktop applications (including word processing, spreadsheet, communications, databases and desktop video conferencing).
• Proven ability to quickly grasp new concepts and learn new systems.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Proven ability to deal effectively with others and to handle unusual or unexpected situations.
• Proven ability to work under minimal supervision, under own initiative and as an effective team member.
• Proven ability to independently organize work to achieve predetermined goals and meet deadlines.
• Possession of a valid driver's license and access to a vehicle is required.

As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an…