Onsite Support Technician L2 at MSP Corp

Join MSP Corp as an Onsite Support Technician L2, where you will resolve complex IT issues while providing exceptional customer service. This role includes after-hours on-call support and a focus on IT infrastructure.

In this crucial role, you will deliver Level 2 technical support to multiple clients, addressing issues with desktops, laptops, and networking. Your troubleshooting expertise will extend to operational systems, server management, and virtualization technologies. We seek candidates with a strong foundation in IT and a passion for high-quality support.

Key Responsibilities:

• Provide Level 2 support for desktops and mobile devices

• Troubleshoot Windows, iOS, and macOS issues

• Manage server hardware and operating systems

• Resolve networking issues across various platforms

• Support virtualization technologies and MS Azure

Requirements:

• 2-3 years in an MSP environment

• Strong knowledge of hardware and networking basics

• CCNA certification preferred

• Experience with Microsoft 365 administration

• Excellent troubleshooting skills

Become a vital part of the MSP Corp team and elevate IT support standards.