Elevated Technical Services Document Expert - L’expert; e) en documentation

Position: Elevated Technical Services Document Expert - L’expert(e) en documentation
Vacancy No / Numéro de poste vacant VN10037

Company Name/Nom de l'entreprise Compugen Inc Work Location Any location Canada Pay Range / Rémunération Base Compensation: $65500-$80000 Annually
* range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $65500-$80000 Annually (range is inclusive of variable compensation if applicable)
Pipeline Posting No

Job Details/Détails du poste

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

Position Overview:

The Elevated Technical Services Document Expert provides technical expertise, deployment support, and operational guidance for retail systems IT equipment within customer environments. This role requires strong hands-on installation experience, technical documentation skills, and the ability to collaborate with internal teams, customers, and field technicians to ensure successful staging, testing, and deployment of retail technology solutions. We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential.

We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

Act as technical resource for retail IT equipment including POS systems, handheld devices, scanners, printers, networking hardware, back-office systems, workstations, and related peripherals.

Develop and maintain a strong understanding of retail systems IT equipment configurations, standards, and customer environment requirements.

Provide technical support and troubleshooting for hardware, connectivity, configuration, and system issues affecting retail store operations.

Coordinate with Compugen Integration Center teams to execute first article equipment staging, validation, and readiness activities.

Partner with customer engineering teams to complete onsite Alpha and Beta installations, testing, and pilot programs for new devices, software, and store technology solutions.

Create and maintain clear, professional technical installation documentation, staging procedures, equipment standards, and image/version records.

Generate accurate systems IT equipment pick lists for MAC (Move/Add/Change), project rollouts, refreshes, and new store deployments.

Provide remote and onsite technical support to field technicians during installation and deployment activities.

Provide training, mentorship, and knowledge transfer to technicians, support teams, and field resources.

Ensure all installations and deployments are completed in accordance with technical standards, timelines, and customer expectations.

Identify opportunities to improve deployment processes, quality, and operational efficiency.

Required Skills &

Qualification:

Proven experience installing IT equipment in retail or multi-site customer environments.

Solid understanding of structured cabling principles and…