Field Service Representative

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care.

We are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide.

The Field Service Technician is a key, customer-facing role that represents the Vantive brand within clinical and hospital environments. This position is responsible for managing an assigned territory and traveling to perform equipment installations, repairs, preventive maintenance, training, documentation and other authorized service activities on medical devices for which appropriate training has been completed. Field Service Technicians are hands‑on professionals who enjoy solving advanced technical issues, working autonomously, and engaging directly with customers.

This role requires strong attention to detail, effective communication skills, and a commitment to delivering high‑quality customer experience. Ensuring service requests are completed accurately, efficiently, and in a timely manner is a critical responsibility.

In this role, you will be part of the Western Canada Service Team, supporting customers in clinics, hospitals, donor centers, home patient environments, and other equipment locations. Extensive travel is required. All work must be performed in accordance with Vantive quality standards, regulatory requirements, and established procedures. Field Service Technicians may collaborate with or seek assistance from more experienced or specialized personnel when addressing complex technical issues.

As part of the service team, this role also participates in a scheduled on‑call rotation to provide after‑hours support, including weekends and holidays as required. The ideal candidate thrives in a fast‑paced, team‑oriented environment, consistently meets service commitments and installation deadlines, and produces high‑quality results.

• Maintain equipment as assigned within a field territory and perform installation, calibration, preventive maintenance, repairs, testing, inspection, and upgrades on electro‑mechanical medical equipment within and outside the region, while ensuring compliance with SLAs, quality, safety, and regulatory requirements.
• Manage service territory by scheduling service calls, preventive maintenance, and traveling efficiently to meet customer commitments.
• Plan, order, and manage service and maintenance parts to ensure proper inventory control.
• Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.
• Complete required administrative tasks including service documentation, reporting, inventory records, expense management, and adherence to policies and procedures.
• Manage customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery.
• Promote service business within area of responsibility as appropriate, maintaining financial effectiveness within assigned territory.
• Represent the company professionally through a positive attitude, appearance, and engagement with customers and colleagues.
• Collaborate with service leadership, peers, and cross‑functional teams to meet service commitments and enhance business performance and customer satisfaction.
• Support team and organizational success through mentoring, knowledge sharing, continuous service improvement, and communication with leadership on operational needs and challenges.
• Ensure the proper handling of…