Lead Facilities​/Operations Support; Accounting​/Finance

Lead Facilities Support / Operations Support (Accounting/Finance)

Join to apply for the Lead Facilities Support / Operations Support (Accounting/Finance) role at CBRE
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Location: Richmond, British Columbia, Canada

Global Workplace Solutions (GWS) Local is a hard‑services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high‑level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

As a CBRE Lead Contract Support, you will oversee the team responsible for providing administrative contract support to the department. This job is part of the Contract Quality Management function, managing the delivery of contractual services to ensure requirements are fulfilled.

• Set the team goals for performance and deadlines; ensure compliance with the company’s plans and vision.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organize workflow and ensure employees understand their duties or delegated tasks.
• Announce important information from upper management to employees.
• Maintain timekeeping and personnel records; review and approve timecards.
• Receive escalated complaints and resolve difficult problems.
• Verify adherence to legal and company policies and procedures; complete disciplinary actions if needed.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• Establish new techniques to ensure the team can meet its objectives.
• Have a direct impact on team objectives and the objectives of related teams.
• Ensure personal and team outcomes positively impact customer objectives.
• Lead by example, model behaviors consistent with CBRE RISE values, guide the team through basic practices and procedures, and work to build consensus.

• High School Diploma or GED with 5+ years of related experience. Prior shift manager or supervisory experience preferred.
• In‑depth understanding of processes, procedures, systems, and concepts within own job function; basic knowledge of related functions.
• Ability to explain complex or sensitive concepts.
• Expert knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
• Excellent organizational skills with a master‑level inquisitive mindset.
• Exceptional math skills, able to calculate percentages, discounts, and markups.

When you join CBRE, you become part of the global leader in commercial real‑estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on shared values—respect, integrity, service, and excellence—and we value diverse perspectives, backgrounds, and skillsets. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

The salary range for this role is $65,000 – $80,000. Benefits include a Group Retirement Program, medical, dental and vision coverage, life insurance, and more.

We value human interaction to understand each candidate’s unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE is an equal‑opportunity employer who welcomes and encourages applications from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status protected by applicable law.

CBRE provides reasonable accommodations in the application and recruitment process for individuals with disabilities. If you require assistance, submit a request via email at recr or contact +1 866 388 4346 (Canada) / +1 866 225 3099 (U.S.).