Customer Service Manager at E.B. Horsman

Elevate customer satisfaction and operational excellence as a Customer Service Manager with E.B. Horsman & Son in Richmond, BC. Lead a dedicated team while maintaining strong supplier relationships to ensure smooth operations.

This full-time, permanent role is vital for driving results within the branch. The Customer Service Manager will mentor staff, uphold product quality standards, and manage inventory efficiently. You’ll work closely with the Branch Manager to align team efforts with broader company goals, making a significant impact on customer loyalty and overall branch success.

Key Responsibilities:

• Provide exceptional customer service promptly and professionally

• Maintain robust supplier relationships for operational efficiency

• Lead and mentor branch team members to meet performance goals

• Ensure accurate inventory control to meet customer demands

• Enforce strict quality standards for all products

Requirements:

• 5+ years in electrical wholesale distribution

• Supervisory experience in staff development

• Strong customer service instincts and computer skills

• Ability to thrive in fast-paced environments

• Business diploma or certificate is a strong asset

Contribute to E.B. Horsman's mission by enhancing customer relationships and improving service standards.