Operations Manager - YVR airport

The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership. Continuous analysis and improvement of operational processes to increase overall efficiency.

RESPONSIBILITIES

Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level

Ensure safety and security policies and procedures are in accordance with all applicable standards set

Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders

Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards

Monitor performance and take action to correct any shortfalls

Collaborate with Senior leadership operational gaps, irregularities and audits

Guide and mentor the local team

Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving Prime Flight employees and property and/or aircraft damage

Ensure compliance with all local, state, and federal regulations and laws as well as required security measures

Promote and support workplace diversity initiatives

Assist and/or lead startup operations across all lines of business

The ability to backfill open leadership positions during times of vacancy

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Must be legally authorized to work in the country of employment.

Ability to work in office, onsite, Monday-Friday

5 years of Leadership/Operational experience

Established leader in managing large teams

Project Management experience is a plus

In-depth knowledge of airport operational procedures and regulatory requirements

Strong leadership and team management skills

Must hold a valid driver's license.

Communicate effectively in English (reading, writing, speaking)

Effectively communicate with colleagues and clients, both in-person and through electronic means

Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Travel requirement 75% travel between airport stations and for meetings

Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

May need to reach with arms and grasp with hands

May need to push, pull

May need to crawl and crouch, at times, in confined tight spaces

May need to bend, stretch, squat, kneel

Exposure to moderate and at times high noise levels

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include:
Close vision (clear vision at 20 inches or less); distance vision (clear vision…