Supervisor, Ops, Food

Job Description Summary

We’re looking for motivated, engaged people to help make everyone’s journeys better. We’re looking for someone with a passion for food to play a key leadership role in our Hot & Cold Food Preparation & Assembly Departments. If you have strong culinary, leadership and production experience this is an opportunity to take your career to the next level.

• Leverage your culinary expertise to elevate our customers’ experience
• Contribute to new menu design
• Ensure customer quality standards are always met or exceeded
• Responsible for safety, quality and compliance with customer specifications, regulatory requirements and company policies and procedures
• Champion employee safety without compromise
• Manage daily manpower planning, including assignment of responsibilities and workstations
• Evaluate employee performance, coach, and take corrective action as needed, liaising with HR and other support functions
• Train and monitor employees on proper work procedures to ensure maximum productivity with minimum labour and food costs
• Always look for ways to minimize labour and material cost
• Work closely with internal customers and suppliers to continuously improve the overall supply chain
• Collaborate with the entire leadership team toward a unified goal
• Handle administrative tasks including creation of requisitions, production sheets, HACCP documentation, shift reports, etc.

• Red Seal Chef preferred
• Minimum 3 years cooking or food preparation experience with a wide array of cuisines
• Minimum 2 years of leadership experience in a high‑volume, fast‑paced food production environment with complex menus
• Production planning experience a plus

• Strong and effective leadership skills with the ability to manage a staff of 30+ employees
• Ability to train and mentor others
• Ability to give constructive feedback to employees daily
• Strong communication skills
• Ability to balance multiple objectives in a fast‑paced, high‑pressure environment
• Excellent organizational and analytical skills
• Ability to create and execute a production plan
• Innovation and flexibility to make operational changes that improve the work environment and unit performance
• Basic computer skills with working knowledge of Microsoft Office products
• Knowledge of SAP a plus