Audio Visual Designer

Benefits

• Employee discounts
• Employees will be scheduled 40 hours per week with flexibility to work evenings and weekends to meet project requirements and timelines.
• Comprehensive medical, dental, prescription drug and vision coverage for you and your family.
• Employee Discount Program.
• Ongoing in‑house training and education courses.
• Employee Family Assistance Program (free confidential counselling).
• Employee Recognition Program.

Not just a job – a community, a partnership, a team.

As a rapidly growing corporate subdivision of London Drugs, TLD has been a leader in Corporate IT and AV solutions in Western Canada for over 40 years. We provide an exceptional IT portfolio and dynamic AV solutions, delivering a uniquely integrated technology offering to our business clients. We strive to always combine expertise in IT and AV fields in one source, providing the best technology solutions for our customers.

We have a distinctive, integrated group of professionals: account managers, inside sales support, project managers, designers, technicians, engineers, help desk service coordinators, logistics and more – we succeed as a team.

We are seeking innovative, customer‑focused people to join our team. Our offices are located in Richmond, BC, but we are open to offering this position remotely for the right candidate.

The responsibility of this role is to be a lead senior designer for our commercial projects. This includes providing support to the sales team and our AV team to design, price, and develop solutions for our clients. The role requires a thorough understanding of AV design components to gather customer requirements and design solutions. You will interface with clients to determine their needs, provide solutions, ensure client satisfaction, and maintain profitability of the design.

The secondary function is to support in‑house programming when possible and guide TLD in becoming more capable in design implementation.

• Prepare detailed designs for implementing or upgrading complex systems.
• Deliver designs on time, within the project budget, and maintain high quality.
• Produce documentation for Statements of Work (SOW), design submittals, project proposals, and project design updates.
• Support TLD Account Managers and Management in presales activities.
• Provide research and input for project proposals and opportunities.
• Maintain well‑organized client files, technical journals, and other job‑related reports and communications, including weekly updates and conferences, using customer‑relationship‑management tools.
• Consult with the service team and contractors to ensure efficient and accurate deployment of designs.
• Conduct regular on‑site quality checks of designs being implemented.
• Support the service team and contractors to ensure correct installation and deployment of designs.
• Coordinate with the sales, services, and operational divisions of TLD to ensure timely delivery of technical support and services to TLD clients.
• Track activities accurately and promptly using TLD's tools and procedures.
• Attend and participate in seminars, trade shows, and other educational opportunities as required by TLD.
• Be available for out‑of‑town travel to meet or provide support and services to clients.
• Work consistently to improve TLD’s relationship with clients, including joint and in‑person meetings with Account Managers and Systems Engineers.
• Participate in vendor training as required.
• Maintain company ticketing and project update tools promptly.
• Actively participate in ways to improve AV projects and implementations with the goals of client satisfaction and business profitability.

• Excellent written and verbal communication skills.
• Strong AV design capabilities and able to design a wide range of AV solutions.
• Meticulous in designing, integrating, deploying, and testing systems.
• Simplifies and breaks down complex problems into practical solutions.
• Strong document management skills for scope of work, proposals, and design/programming files.
• Effectively prioritizes work and manages multiple design projects concurrently.
• Adapts easily to change.
• Strong analytical and strategic thinking…