Quality Assurance and Food Safety Supervisor

QUALITY ASSURANCE AND FOOD SAFETY SUPERVISOR
Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location

British Columbia Food Factory: 150-4311 Viking Way, Richmond BC, V6V 2K9

Responsibilities
The responsibility of this role is to ensure consistent quality of production and plant sanitation by developing and enforcing above-standard manufacturing practices.

Responsible for ensuring that GMP and HACCP are consistent with company policies and procedures as well as regulatory compliance.

Performs as a HACCP leader to ensure the HACCP program and pre-requisite programs are up-to-date and fully implemented in production.

Provide leadership and direction in the plant QA team towards training, coaching and developing QA technicians. This includes, but is not limited to, identifying training needs, providing opportunity for personal growth, assessing performance goals, assuring adherence to company policies and practices, managing absenteeism and assisting in disciplining should coaching be ineffective.

Provide leadership during audits.

Maintain records of finished product specifications, SOPs, SSOPs, QA forms, etc.

Creates training materials to support GMP/HACCP/Sanitation programs at all levels of the company and provides routine employee training on quality, regulatory, and food safety principles and policies to ensure 100% completion.

Reviews plant issues, ensures problems are resolved, and follows up on customer/supplier complaints with corrective actions and preventive measures.

In conjunction with the Plant Operations, implements quality enhancement processes and procedures at the plant level to achieve process improvements and cost savings.

Maintains Recall/Mock Recall, Traceability, FIFO, Continuous Improvement, Sanitation, Pest Control, Food Security, etc. programs.

Supports third‑party audits (GMP, Costco), customer and internal audit.

Manages direct reports of QA Technicians and prepares recommendations for team development.

Oversees facility sanitation through monitoring of environmental swabbing and communicates with the Sanitation team on any identified cleaning issues.

Reviews internal/external testing results for the raw material, finished products, etc.

Qualifications

Completion of a college diploma in Food Science, or a related field. Preferred 5 years of experience in Quality Assurance.

Required to have GFSI experience (SQF is an asset), PCQI certification.

Strong analytical, problem‑solving and time management skills.

Ability to work well in a team environment and collaborate up and down the organization.

Previous leadership experience, preferably in a Food Processing facility.

Disciplined, motivated and accountable for all Quality Assurance matters.

Strong systems skills (including MS Office).

Why you should join our team

Power of

Collaboration:

Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.

Competitive Rewards:
Upon meeting eligibility criteria, reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.

Ignite Your Potential:
Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.

Champion Diversity, Equity, and Inclusion:
We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.

Drive Sustainable Impact:
As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about Bento and our opportunities, please visit

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a Quality Assurance Supervisor, Quality Supervisor, Quality Control Supervisor, Quality Assurance Technician, Food Safety, Food Technician, Quality Assurance Lead, QA Specialist, QA Supervisor.

This posting is for current vacancy. We use automated system, including artificial intelligence to support the review of applications. All candidates are also reviewed by our hiring team.

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