Store Lead | Pop-up Store | BC — temporary

Arc'teryx Store Lead – Pop‑up Outlet

Love the outdoors? So do we. Join our team for a unique opportunity where your passion can shine, helping create a fun, welcoming retail experience alongside a team that brings the brand to life every day.

This pop‑up location will open soon, with position start dates beginning this summer and wrapping up early 2027.

Your Opportunity at ARC’TERYX:

As a key member of the store leadership team, you will work alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are part of every area of the retail store—including experience, product, community, operations, and people—and are inspired to seek out ways to evolve our practices.

• Leading in alignment with the Arc’teryx Vision, Purpose and Values
• Supporting the entire in‑store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Supporting product guides in delivering a world‑class guest experience through authentically sharing technical product knowledge
• Championing floor leadership and exceptional guest experience by leading from the floor five days of the week
• Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community, operations and people)
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
• Supporting inventory management throughout the day to maximize sell‑through, including receiving, processing, restocking and destocking, and visual merchandising
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
• Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
• Networking with potential partners to support events and to help maximize brand engagement in the community
• Managing the opening and closing procedures for the store, as designed by the company and leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
• Rotating through areas of focus to deep dive into each of the five pillars of the business
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, used gear trade‑ins, purchases, and returns

• One or more years of leadership experience, and 1–2 years of retail experience
• Excited by the opportunity of unlocking people’s potential, and coaching others comes naturally
• Passionate about customer service and delivering an exceptional experience for guests; enthusiastic leadership attracts others to follow your lead
• Seek and offer relevant feedback, coaching, and development in the moment
• Comfortable adhering to and enforcing health and safety guidelines at all times
• Proven ability to set a clear vision, align your team around common goals, and foster commitment to these objectives
• Strong time‑management skills and can prioritize and adapt to daily business needs, giving feedback and direction when needed
• Highly flexible and adaptable when faced with ambiguity
• Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to doing what is right
• Passion for work is paralleled by a passion for getting outside and living it
• Strong written and verbal communication skills
• Ability to lift up to 30 lbs

• All employees are expected to be available to work “Black Friday” (the day after U.S. Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year based on guest return periods.
• Fully accountable for overseeing the execution of all deliverables on the Product Guide Role and Responsibilities document.
• Under the direction of the Store Lead, Store Manager and…