Retail Assistant Store Manager, Sandro, McArthur Glen Outlet

Overview

Location: [Insert Location]

At SMCP, we embody the essence of Parisian elegance with our brands Sandro and Maje. We are committed to accessible luxury, sustainable practices, and delivering high-fashion designs and memorable experiences. We operate in over 47 countries with a strong leadership team guiding growth, engagement, and corporate social responsibility. By 2030, we aim to meet ambitious sustainability goals while offering Parisian chic with a modern twist.

Why SMCP

SMCP is a fashion house focused on innovation and sustainability, prioritizing growth, stability, and internal mobility for our people. Our culture fosters creativity, engagement, and meaningful career opportunities across Sandro and Maje, blending timeless Parisian style with contemporary edge.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, we style happiness at work—lead with passion and purpose.

Assistant Store Manager
, you’ll be a key leader in delivering an elevated client experience while inspiring and coaching your team to achieve excellence. You’ll lead by example, creating a dynamic and welcoming shopping environment where customers feel confident and stylish. From driving personal sales to developing your team’s skills in wardrobing and clienteling, you’ll foster a culture of passion, service, and success.

In this role, you’ll support the Store Manager in all aspects of store operations, ensuring efficiency on the sales floor and behind the scenes. Whether coaching associates, maintaining visual standards, or resolving client concerns with a solution-driven mindset, your passion will shape a seamless and exceptional store experience.

• Client Experience & Service
  • Exemplify exceptional client service by acting as the boutique's primary host.
  • Ensure each client receives a personalized and memorable shopping experience.
  • Use selling tools effectively to enhance client engagement and satisfaction.
  • Drive individual sales performance, contributing to the store’s monthly sales plan.
  • Mentor and motivate the team to achieve and exceed KPIs.
  • Observe and provide feedback on client engagement, conversion rates, and styling techniques.
• Leadership & Development
  • Deliver comprehensive training for new hires and ongoing product knowledge sessions.
  • Foster a culture of trust, collaboration, and continuous improvement.
  • Act as Manager on Duty, addressing and resolving client concerns.
• Visual Merchandising & Brand Standards
  • Support visual merchandising initiatives and ensure brand guideline compliance.
  • Maintain a visually appealing boutique that reflects the brand’s aesthetic.

• 2+ years of supervisory experience in a client-focused retail environment.
• Passionate about fashion, styling, and delivering exceptional service.
• Strong communicator with the ability to coach and develop talent.
• Problem-solver with a track record of setting and achieving goals.
• Team-oriented leader who fosters a positive, motivating workplace.
• Resourceful in building client relationships and attracting new talent.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Aligned with SMCP’s core values and dedicated to growing within the brand.

We provide opportunities to grow and be part of an engaging, dynamic workplace. Compensation includes base pay and an individual commission structure, along with benefits and employee programs designed to support well-being and professional development.