Samsung Galaxy Consultant Centre BC

Overview

Samsung Galaxy Consultant | Richmond, BC

At OSL Retail Services, we’re looking for a tech‑savvy individual to provide excellent customer service and support our Samsung brand.

You’ll master the latest technology, meet business objectives, and represent Samsung with enthusiasm.

• Pay is $22/hour + exciting incentive programs
• Comprehensive health and dental plans
• Discounts on the newest wireless technology
• Great employee referral program
• Ongoing training (online and in classroom) to support development
• Career growth opportunities

• Report to the Sales Manager and troubleshoot product errors for customers.
• Demonstrate excellent customer service and educate consumers on Samsung products.
• Make outbound calls to ensure customers understand repair processes.
• Train staff on repairs, warranties, trade‑ins, and returns.
• Maintain productivity standards for quality service and first‑time resolution.
• Support in‑store demos, events, and HQ initiatives, directing traffic during busy periods.

• Minimum 2 years of retail experience.
• Strong technology knowledge, diagnostic and repair skills.
• Embodies the Samsung brand and cares for customers.
• High interpersonal, communication, and presentation skills.
• Coaching and leadership abilities in a retail environment.
• Detail‑oriented, results‑focused, and manages multiple priorities.
• Decision‑making and problem‑solving with a customer‑service orientation.
• Offers excellent service while meeting operational standards.
• Flexible to work beyond traditional business hours, including evenings, weekends, and holidays.

• This position is for an upcoming store launch at Richmond Centre.