Samsung Assistant Sales Manager Centre BC

Overview

Samsung is a global leader in technology, opening new possibilities for people everywhere. Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada and we're happy to announce we’re expanding once again! The Samsung Experience is coming to Richmond soon, with the launch of a brand-new Samsung Experience Store at Richmond Centre in the spring of 2026.

As an OSL Samsung Assistant Sales Manager, you will support the Sales Manager in ensuring that your store delivers excellence in Customer Experience and Operations, support the Samsung brand, add value, and meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team.

• Competitive base salary $55,000-$65,000 plus bonuses! We will identify and reward commitment to excellence in service and sales
• Exciting incentive programs
• Comprehensive health and dental plans
• Discounts on the latest electronics
• Great employee referral program
• Ongoing continuous training (online and in classroom) to support your personal and professional development
• Local, regional, and national career growth opportunities

• Reporting to the Sales Manager, the Assistant Sales Manager is responsible for supporting all aspects of sales, customer service and staff development
• Partner with Sales Manager to create strategies that drive sales across multiple categories including; wireless devices, tablets, wearables, home automation products, televisions, accessories and services.
• Accomplish multi-product sales performance, outstanding customer experience and operational objectives by recruiting, training, assigning, scheduling, coaching, and managing employees
• Coach staff on compliance with sales standards and programs and always utilize performance management strategies to ensure best in class execution
• Teach employees to uncover customers’ needs through skilled questions, perception and empathy, escalating any issues as required
• Assume an active role in creating an effective store environment with the maintenance of merchandising standards in order to guide employees and customers with ease through their Samsung experience
• Participate in weekly store meetings, ensuring team members are up to date on policies and procedures including loss prevention and inventory management protocols
• Create an open-door environment, upholding professionalism and integrity at all levels.

• Minimum 2 years of retail management experience
• Embody the Samsung brand in every interaction with customers and show genuine care for their needs
• Must have high level of interpersonal and customer skills to work with others, motivate employees, and assign work as required
• Possesses strong management, coaching, and leadership abilities developed in a retail organization; within the wireless or electronics sector is considered an asset
• Identifies top talent and proactively recruits, selects and hires team members; has an ability to strategically build a team with supporting succession and performance management plans
• Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
• Effective decision-maker and problem-solver with strong customer service orientation towards consumer and direct reports
• Possess a keen eye for merchandising, inventory management, and creating effective store design
• Ability to drive sales, achieve operational performance standards, and drive excellence in customer service
• Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

• This position is for an upcoming store launch at Richmond Centre.