Store Manager - Jewellers - Hillcrest Mall Hill

Store Manager

Reports to District Manager and leads the day‑to‑day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development.

• Lead day‑to‑day operations and manage sales, inventory, and visual merchandising.
• Coach and develop sales staff, ensuring consistent brand representation, customer interaction, and store visuals.
• Champion a People First culture, promoting diversity, inclusion, and life‑time customer relationships.
• Lead the execution of corporate initiatives, marketing, and competitive analysis.
• Maintain high levels of professionalism and integrity, setting a positive example for staff.
• Drive exceptional customer experience through training, outreach, and clear performance expectations.
• Analyze sales projections, develop strategies, and track progress toward sales and quota targets.
• Identify operational issues, root causes, and implement corrective actions.
• Collaborate with neighboring stores to share best practices and achieve shared objectives.
• Oversee talent selection, onboarding, ongoing coaching, and performance management.
• Maintain accurate records for personnel and reward eligibility.
• Ensure compliance with company policies, procedures, and safety standards.
• Control costs and manage discounts, expenses, personnel, and repair operations to maximize profit margins.
• Adapt work schedule to store needs, including opening and closing shifts, weekends, holidays, and peak periods.

• Minimum 2 years of college education (preferred).
• At least 3 years of retail sales experience, or 2 years retail sales with 1 year retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Preference for Diamond Council of America certified candidates.
• Advanced written and verbal communication skills.
• Proficient with computers and MS Office.
• Strong interpersonal, presentation, problem‑solving, and conflict‑management skills.
• Proof of ability to work independently, set priorities, and delegate effectively.
• Reliable and dependable; bilingual skills a plus.

• Requires standing, reaching, moving between display cases, lifting up to 10 lbs.
• Ability to sit, stoop, bend, kneel, and crouch as needed.
• Visual acuity sufficient to discern differences in gemstone quality.
• Standard work week includes weekends, evenings, holidays, and extended hours.
• Travel for training or meetings, including air travel and overnight stays may be required.

Base salary: $58,240 – $72,800 annually plus commission on sales. Final pay rate determined by experience and qualifications.

Signet Jewelers is an equal‑opportunity employer committed to promoting diversity at all levels of the organization.