Customer Experience Representative
Job Description & How to Apply Below
Role Overview Indigo is hiring a mid-level Customer Experience Representative. This is a full-time role in Richmond. Part of Indigo's Brand hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary Context Salary is not disclosed in this posting. Market median for Mid-level Brand roles is $75k-$95k (based on 153 comparable listings).
Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoringORAccessibility Inventory Compliance Discovery WHOWEARESign up free to auto-tailor your resume with all these keywords and get a higher ATS score##
Job Description WHO WE AREIndigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us.
Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of book lovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
* We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
* We Will be Totally Customer Centric.
* We Will Be Data Driven – System Thinking – Entrepreneurial.
* We are Committed to True and Shared Value Creation.
* We Will be Human-Centered and AI Enabled.
* We are Committed to Caring About Each Other, Our Communities, Our Environment.###
Job Description You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.
WHAT YOU’LL DO
* Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
* Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
* Use merchandising standards to create a visually appealing, stimulating store
* Create a warm and welcoming environment in our stores
* Add joy to our customers' lives
* Leverage our product to tell stories
* Engage and connect with our customers on the floor
* Curate specific product collections for each customer you meet
* Role model Indigo’s High Performance Characteristics
* Seek information regarding new products, promotions and programs
* Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
* Take accountability to respond to customer feedback in a timely manner
* Hold self and others accountable
* Own self-development and provide continuous feedback to colleagues and Leadership Team
* Share ideas with Leadership Team on how to improve the employee and customer experience### Qualifications
* Experience in specialty retail or a retail environment preferred but not required
* Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
* Demonstrated commitment to creating an exceptional employee and customer experience
* Ability to be mobile on the sales floor for extended periods of…
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