Lead Customer Experience at Indigo

Join Indigo as a Customer Experience Leader, where you will elevate store operations and customer satisfaction. Develop a team-focused culture that enhances both in-store and online experiences for our customers.

This role is a crucial part of Indigo's Store Leadership Team. You’ll ensure operational excellence while prioritizing a customer-first mindset among your team. In addition to budget management, you will uphold visual merchandising standards and team effectiveness. Engage in ongoing talent management and ensure health and safety compliance throughout your shifts.

Key Responsibilities:

• Foster collaboration within the Store Leadership Team

• Lead daily operations and ensure exceptional customer experiences

• Educate staff on Indigo's products and promotional events

• Manage safety and loss prevention strategies

• Create an inclusive atmosphere that values all employee voices

Requirements:

• 1-2 years of leadership in customer service or retail

• Strong commitment to employee and customer experience

• Ability to make informed operational decisions

• Knowledgeable in workplace safety standards

• Open to flexible scheduling including evenings and weekends

Lead with your experience and passion for service to champion Indigo’s values and mission.
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