Customer Service Supervisor

Position: Customer Service Supervisor at Shoppers Drug Mart
Drive superior customer satisfaction as a Customer Service Supervisor at Shoppers Drug Mart. Oversee cash operations and training for a dedicated team.

In the role of Customer Service Supervisor, you will manage essential customer service and loss prevention functions while fostering a positive shopping experience at Shoppers Drug Mart. Your leadership will guide staff through training and compliance with store policies, ensuring quality service and effective merchandising.

Key Responsibilities:

• Train cashiers and merchandising teams in store policies

• Oversee daily cash flow and inventory management

• Address customer inquiries and resolve service issues

• Ensure store cleanliness and proper product rotation

• Manage merchandising displays as directed

Requirements:

• Strong judgment and independent decision-making skills

• Organized with excellent time management abilities

• Proficient in typical retail software

• Experience in customer-facing roles essential

• Knowledge of retail operations and product offerings

Lead by example, ensuring excellence in service and store presentation at Shoppers Drug Mart.
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