Team Lead Retail at Roots

Position: Team Lead for Retail at Roots
Shape your career at Roots as a Team Lead in Richmond, British Columbia. You will inspire and support your team while focusing on exceptional customer service and store operations.

As the Team Lead at Roots, you connect leadership and sales associates by motivating them to exceed their goals. With over one year of retail experience required, you will be responsible for guiding your team, managing POS operations, and conducting training sessions for new associates. Your strong organizational and problem-solving skills will be crucial in creating a positive in-store experience.

Key Responsibilities:

• Support Store and Assistant Managers in operational duties

• Model outstanding customer service and selling behaviors

• Coach associates on service fundamentals and provide feedback

• Oversee task delegation for optimal store efficiency

• Resolve customer service issues to enhance satisfaction

Requirements:

• Minimum 1 year of retail experience in apparel

• Proven leadership skills among peers

• Strong proficiency with POS systems and daily banking

• Ability to work varied shifts, including weekends

• Passion for customer experience and brand loyalty

Lead a motivated team and deliver exceptional retail experiences at Roots in Richmond.
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