Luxury Retail Shift Supervisor

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Opportunity, growth, and meaningful rewards! We offer:
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay

* RRSP
Employee discounts across all company brands
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

* Benefits may vary by position so ask your recruiter for details.
This Shift Supervisor Job Is For You, If You Would Enjoy:
Operating stores such as:
Hermes, Bvlgari, Cartier, Omega, Ferragamo, Burberry, Moncler and more!
The successful candidate will be responsible for managing Luxury Brands and its shift team, and ensuring the highest level of customer service. The Shift Supervisor will inspire, lead, and develop a team of sales associates to deliver on the company objective of excellent proactive service to ensure an exceptional customer experience.
Working at the World Duty-Freeat Vancouver International Airport
Your Team is counting on you as a Shift Supervisor to:
Provide flexibility to work anyshift(Weekdays, Weekends & Holidays)
Workfull-time

Key Responsibilities :  Selling and customer experience, team and service management, and product and presentation management
Promote quality customer service among staff by acting as a positive role model
Maintain employee attitude and morale by recognizing outstanding performance and service, motivating, and developing staff
Analyze sales data to set sales goals and implement sales programs to meet targets
Ensure pricing, signing, and ticketing of merchandise are accurate
Responsible for opening and closing the store and securing all assets
Ensure that the store is in compliance with all Airport, Provincial, and Federal employment laws/regulations
Oversee inventory counting at the end of the shift and conduct staff bag checks
Assume Terminal Manager's responsibility in his/her absence
Ensure all health and safety protocols are adhered to at all times
Reconciliation of cash, card, and bank deposits
Investigate any cash discrepancies together with the cashier to identify and solve problems
Organize and coordinate shift plans.

Required Qualifications :
3+ years of retail experience with at least 1 year in a supervisory/leader role within the luxury retail/service industry
Excellent analytical, critical thinking, and troubleshooting skills
Excellent listening and communication skills
Proficient in MS Excel and adaptable to other systems as required
Strong working knowledge of retail operations, including cash and inventory control, markdown compliance, merchandise handling, and shrink management
Ability to work flexible shifts, including weekends and holidays
Must have a valid driver's license and vehicle due to operating hours
Successfully clear a criminal background check RAIC requirements
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).