Response Centre Specialist

Not just a job... a community... a partnership... a team... You’ll experience them both at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state‑of‑the‑art Loss Prevention Department in British Columbia currently has an opportunity for:

Response Centre Specialist
At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated.

Responsibilities and Primary Functions

Protect all company assets and reduce losses.

Remote monitoring of designated company locations.

Provide dispatch information to emergency responders as appropriate.

Provide support to our internal customers.

Prepare incident reports and evidence packages to meet both companies and required legal standard.

Conduct daily assigned compliance audits.

Conduct telephone interviews.

Qualifications

Possess a current provincial security worker license with a security guard designation (e.g., BST training).

First Aid & W.H.I.M.I.S. training.

Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control, etc.).

Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.

Working knowledge of retail loss prevention and security practices.

Education in the areas of criminology, emergency management, justice or security management is an asset.

Skills & Abilities

Ability to adhere to business phone etiquette while ensuring a positive customer experience.

Ability to maintain professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.

Ability to work independently in a varied and demanding environment while maintaining objectivity.

Strong time management, organizational & prioritization skills.

Ability to maintain confidentiality of all company information, procedures, facilities systems and investigations.

Ability to interview, gain relevant information in a non-confrontational manner.

Benefits

Comprehensive medical, dental, prescription drug and vision coverage for you and your family.

Company matched RRSPs.

Employee Discount Program.

Postsecondary Entrance Scholarships for you or your children.

Community Involvement.

Employment Details
We offer advancement opportunities through our promote‑from‑within policies. Starting pay will fall within the salary range indicated and may vary based on job‑related experience, knowledge and education. This is a part‑time position. Candidates must be available to work a flexible schedule, Monday through Sunday, and will be scheduled on a rotational basis for afternoon, evening and weekend shifts.

We will provide accommodations during the recruitment process upon request.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization for the purpose of checking references or gathering other information to support an assessment of your candidacy.

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