Case Manager, Survivors of Violence; SOV

Case Manager, Survivors of Violence (SOV)

Temporary Full-Time until March 31, 2027 – 35 hours per week

The Survivors of Violence (SOV) Case Manager will be working as part of a multi‑agency team within the Richmond WorkBC Catchment operated by S.U.C.C.E.S.S. to connect job seekers with progressive employment, training opportunities and holistic supports. The successful candidate will be delivering case management services for a range of clients in Richmond, representing the mission and values of the YWCA, including survivors of violence, newcomer women, vulnerable women, and single parents.

• Maintain an organized and current client caseload, including managing follow‑up
• Assess client needs and develop an individualized action plan to meet goals
• Proficient and effective use of the Integrated Case Management system (ICM). Training provided for ICM and WorkBC model.
• Administer Client Needs Assessments, and Disability Related Employment Needs Assessments
• Connect Clients to employment programming and community resources
• Identify the Client’s need for more extensive or formal assessments (i.e. vocational, psychological assessments, functional capacity evaluations, neuro‑psychological vocational assessments, and audiological reports).
• Assist Clients in accessing interventions such as Short‑Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self‑Employment Orientation, Self‑Employment Short‑Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for
• Support Client in completing Skills Training packages to connect with education/training
• Report on client progress and milestones through the ICM
• Ensure file consistency and documentation
• Connect clients with internal workshop schedule
• Ensure safety plan and basic needs are in place and work with clients to refer to counseling, community resources and any other appropriate referrals as appropriate
• Assist clients to participate in the Single Parents Employment Initiative where eligible
• Understand and follow all policies and procedures related to WorkBC Case Management and stay current with updates and changes in policy

• Passion for working with women and providing holistic supports
• Knowledge of community resources
• Case Management and/or employment counselling experience is an asset
• Relevant post‑secondary degree or diploma or a combination of relevant education and experience
• Able to work independently and as part of a team
• Good communication and case note writing skills
• Understanding and capability to make realistic job matches to benefit clients
• Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams)
• Able to show initiative, flexibility and demonstrate a positive attitude towards change and work
• CCDP Certification is considered an asset
• A valid, clear criminal record check (including working with vulnerable populations) is required
• Experience working with women, particularly survivors of violence
• Trauma‑informed knowledge and understanding of its impacts on employment
• Administering assessment tools
• Experience working in performance‑based employment programming
• Job Development experience as an asset
• Additional languages are an asset

• Receive 12% in lieu of time off and benefits
• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
• A workplace that prioritizes employee health, safety and well‑being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion
• Free staff membership to our Health & Fitness Centre
• Discounts at our Hotel Willo
• Priority in YWCA Child Care centres
• Pay Rate: $35.89 per hour

We are committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2

SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender‑diverse individuals. Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs.