Canada Line Attendant

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** Job Description
**** Overview
* * Pro Trans BC Operations Ltd., a subsidiary of Atkins

Réalis, is the private operator of the Canada Line, a 19-km automated rail-based rapid transit system connecting Downtown Vancouver with central Richmond and the Vancouver International Airport. Our fleet of trains provide a 26-minute terminus-to-terminus service to an average weekday ridership of more than 120,000 passengers across 16 stations. Our operations office is in Richmond, British Columbia.

Come join us in reshaping the future with Atkins

Réalis. Atkins

Réalis is dedicated in engineering a better future for our planet and its people.

Canada Line Attendants provide a high level of customer service to all passengers including high visibility and approachability while maintaining Atkins

Réalis values, including the company’s commitment to safety, and operational excellence.

Ensure the safety of the public, while demonstrating a commitment to company policies and procedures, including the Canada Line Rail Operating Rules.  Assist with trouble shooting and fault mitigation on trains in order to meet required performance targets. Safely operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.

Respond and participate in emergency response according to Atkins

Réalis policies and procedures.  Provide fare media, way finding and tourist information to the public as required.  Participate in initial training;
Canada Line Rail Operating Rules certification and all other company sponsored training both internal and/or external.
** This position is safety critical. Fitness for duty is a requirement of the position.
**** Your role
*** Provide excellence in customer service to all passengers including passengers with special needs. Enhance safety by continuously monitoring passengers and train operations while upholding Atkins

Réalis’ Code of Ethics and operational standards.
* Communicate with other members of Field Staff as well as the Control Centre via two-way radio. Continuously monitor designated station and/or area and report safety and security needs effectively.
* Monitor passenger volume and identify safety concerns, implement crowd management during emergencies, provide critical information via public address system, and perform first aid.
* Assist with trouble shooting and fault mitigation on trains and other equipment in order to meet required performance targets.
* Operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.
* Participate in high visibility passenger safety and passenger information initiatives. Distribute maps and tourism literature as required.
* Participate in station opening and closing. Inspect stations and trains for vandalism and ensure train and station cleanliness.
* Access the Automatic Train Control (ATC) area (guideway) to retrieve items or to assist with system disruptions as required.
* Retrieve and respond to lost property and assist when parties have been separated i.e. parents/children
* Operate company motor vehicles when required.
* Remain compliant with all safety, technical, customer service training, and Canada Line Rail Operating Rules at all times.
* Other duties as assigned.
** About you
*** High school diploma or equivalent is required.
* Minimum 5 years of direct, high volume customer service with diverse clientele is required.
* Valid BC class 5 driver’s license is required.
* Strong Interpersonal skills are required.
* Adaptability/Decisiveness skills are required.
* Experience with marginalized and or culturally diverse population including those with substance, mental health, addiction and/or the homeless is required.
* Ability to work 7 days per week including weekends and holidays on a 24 hour shift basis is required.
* Ability to work in a physically demanding environment; stand for long periods of time, including working outdoors in all types of weather is required.
* Ability to communicate effectively in both oral and written form, including giving (speaking and writing) and receiving (listening and reading) information, in a way that ensures messages are understood.
* Ability to work…