Operations Coordinator – Ocean Freight
Job Description & How to Apply Below
- Coordinate end-to-end Ocean Export shipments, including carrier bookings, shipping instructions, CERS submissions, and preparation of Master and House Bills of Lading (MBL/HBL).
- Manage Ocean Import shipments, including E-Manifest preparation, destination coordination, and shipment follow-up.
- Communicate with customers, overseas agents, carriers, and service providers to ensure the timely movement of freight and provide regular shipment updates.
- Prepare and distribute pre-alerts, status reports, shipping documentation, and Proofs of Delivery (PODs).
- Arrange cargo pickups and coordinate transportation providers as required.
- Monitor shipment progress, resolve operational issues, and ensure all files are completed accurately and closed in a timely manner.
- Negotiate rates with carriers and logistics providers and assist with customer quotations and pricing requests.
- Issue invoices, reconcile shipment costs, manage pending charges, and support accounts payable processes.
- Maintain accurate shipment records and ensure compliance with company procedures and regulatory requirements.
- Provide exceptional customer service while supporting the day-to-day operations of the freight forwarding department.
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