Operations Coordinator – Ocean Freight

Your Benefits

• Continuous Training — Sharpen your skills and advance your expertise with our professional development programs.
• Great Team — It’s truly the people that make the difference, and you’ll join the best team around.
• Flat Hierarchies — Get straight through to the decision‑makers with our streamlined organizational structure.
• Room for Innovation — Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events — From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes — Make things happen faster with streamlined processes that promote efficiency and effectiveness.

• Coordinate end-to-end Ocean Export shipments, including carrier bookings, shipping instructions, CERS submissions, and preparation of Master and House Bills of Lading (MBL/HBL).
• Manage Ocean Import shipments, including E-Manifest preparation, destination coordination, and shipment follow‑up.
• Communicate with customers, overseas agents, carriers, and service providers to ensure the timely movement of freight and provide regular shipment updates.
• Prepare and distribute pre‑alerts, status reports, shipping documentation, and Proofs of Delivery (PODs).
• Arrange cargo pickups and coordinate transportation providers as required.
• Monitor shipment progress, resolve operational issues, and ensure all files are completed accurately and closed in a timely manner.
• Negotiate rates with carriers and logistics providers and assist with customer quotations and pricing requests.
• Issue invoices, reconcile shipment costs, manage pending charges, and support accounts payable processes.
• Maintain accurate shipment records and ensure compliance with company procedures and regulatory requirements.
• Provide exceptional customer service while supporting the day‑to‑day operations of the freight forwarding department.

• Minimum 2 years of experience within the Canadian freight forwarding industry.
• Strong knowledge of Ocean Export operations, including bookings, CERS filings, shipping instructions, and bill of lading documentation.
• Working knowledge of Ocean Import operations, including E-Manifest preparation and destination coordination.
• Experience handling both ocean exports and imports within a non-asset-based logistics environment.
• Exposure to Air Freight operations is considered an asset.
• Experience coordinating international shipments and communicating with overseas agents and carriers.
• Understanding of freight forwarding documentation, customs requirements, and transportation processes.
• Experience preparing quotations and negotiating carrier rates is considered a strong asset.
• Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
• Excellent communication and customer service skills.
• Proficiency with freight forwarding systems and Microsoft Office applications.
• Familiarity with international trade documentation, carrier portals, and Canadian customs requirements.