Canada Line Attendant

Job Description Canada Line Attendant

Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated to engineering a better future for our planet and its people.

AtkinsRéalis Operations and Maintenance is recognized as one of Canada’s leading outsourced operations and maintenance solutions experts, a division of AtkinsRéalis Group Inc.

Provide a high level of customer service to all passengers, maintaining visibility, approachability, and compliance with company values, safety commitments, and the Canada Line Rail Operating Rules. Ensure the safety of the public, troubleshoot and mitigate faults on trains, operate trains in manual mode, and respond to emergencies. Offer fare media, way finding, and tourist information as required. Participate in initial training, Canada Line Rail Operating Rules certification, and all other company-sponsored training.

This role will be based in Richmond, BC.

• Provide excellence in customer service to all passengers, including those with special needs.
• Communicate with Field Staff and the Control Centre via two‑way radio, continuously monitor stations, and report safety and security needs.
• Monitor passenger volume, identify safety concerns, implement crowd management during emergencies, provide critical information via public address, and perform first aid.
• Assist with troubleshooting and fault mitigation on trains and equipment to meet performance targets.
• Operate trains in manual mode while complying with procedures and the Canada Line Rail Operating Rules.
• Participate in high‑visibility passenger safety and passenger information initiatives, distributing maps and tourism literature as required.
• Assist in station opening and closing, inspect stations and trains for vandalism, and ensure cleanliness.
• Access the Automatic Train Control (ATC) area (guideway) to retrieve items or assist with system disruptions.
• Retrieve and respond to lost property and assist parties that have been separated.
• Operate company motor vehicles when required.
• Remain compliant with all safety, technical, customer service training, and Canada Line Rail Operating Rules at all times.
• Other duties as assigned.

Because we offer:

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work‑life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, great benefits, an employee share plan, and a pension plan.
• A work environment focused on health and safety.
• Expected compensation for this unionized role is $31.16 hourly at Training Rate and $36.67 hourly at Qualified Rate after training. Base salaries are determined according to the compensation range of the Collective Agreement.

• High school diploma or equivalent is required.
• Minimum 5 years of direct, high‑volume customer service with diverse clientele is required.
• Experience in public transportation is considered an asset.
• Valid BC class 5 driver’s licence is required.
• Strong interpersonal skills are required.
• Adaptability/decisiveness skills are required.
• Experience with marginalized and/or culturally diverse populations, including those with substance, mental health, addiction and/or the homeless is required.
• Experience using two‑way radio is considered an asset.
• Ability to work 7 days per week, including weekends and holidays, on a 24‑hour shift basis is required.
• Ability to work in a physically demanding environment; stand for long periods, including outdoors in all weather, is required.
• Ability to communicate effectively in both oral and written form, including speaking, writing, listening, and reading, in a way that ensures messages are understood.
• Ability to work effectively with different people and teams, including co‑workers, the public, and staff from other agencies, by putting others at ease, acknowledging diverse opinions, addressing relevant concerns, minimizing conflict, promoting harmony, cooperating, and working toward acceptable solutions.
• Ability and confidence to vary between being flexible and holding firm on a decision, as the situation requires,…