YVR - Front Desk Agent

Job Responsibilities

• This role is the first touch point to the Menzies experience and plays a key role in the coordination of all customer service related activities.
• Promotes a professional image at all times and complies with company uniform standards.
• Delivers superior customer service.
• Deals directly with any issues that may arise and escalates to the appropriate company representative when needed.
• Assists customers at the front counter including pick‑up and delivery requests.
• Coordinates all related courier activities.
• Process all related paperwork with detail and accuracy.
• Ensures all documentation is correct prior to releasing cargo to customers.
• Coordinates activities between office and warehouse as required.
• Ensure tasks are performed in accordance with the company and airline specific procedures and policies.
• Required to attend the mandatory training imposed by the company and airlines as per the job role.
• Must practice all company’s safety policy, inclusive of, but not limited to: wearing PPE when and where required.
• Other related duties as assigned.

• Must have high school diploma or equivalent.
• Must be at least 18 years of age and legally able to work in Canada.
• Must be able to communicate verbally, read, and write in English proficiently.
• Prior cargo or airline operational knowledge experience is an asset.
• Must be able to use related software as required to perform the functions.
• Proficient in MS Office.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must have current driver’s license with no violations over the past five years.
• Must be able to lift at least 30 kgs when required.
• Familiarity with or ability to learn how to work within an IT cargo system environment.

• Must pass and maintain all required security clearances and Transport Canada background check.